Responsible for RSL Priority Client Services Department’s strategic direction aimed at enhancing service delivery, promoting voluntary compliance and increasing revenue performance through innovative service delivery, client responsiveness and account/relationship management.

Key Responsibilities:

. Set Priority Client Services strategic direction towards ensuring its integration with the organizational strategic planning process in collaboration with executive leadership and business partners.
. Develop a full understanding of, and therefore lead the Priority Client Service department in the OKR framework in order to ensure effective execution of the strategic priorities.
. Deliver cost-effective Priority Client’s services to meet business needs and be able to respond with agility to changing business priorities.