Responsible for RSL Priority Client Services Department’s strategic direction aimed at enhancing service delivery, promoting voluntary compliance and increasing revenue performance through innovative service delivery, client responsiveness and account/relationship management.
Responsible for RSL Priority Client Services Department’s strategic direction aimed at enhancing service delivery, promoting voluntary compliance and increasing revenue performance through innovative service delivery, client responsiveness and account/relationship management.
Key Responsibilities:
. Set Priority Client Services strategic direction towards ensuring its integration with the organizational strategic planning process in collaboration with executive leadership and business partners.
. Develop a full understanding of, and therefore lead the Priority Client Service department in the OKR framework in order to ensure effective execution of the strategic priorities.
. Deliver cost-effective Priority Client’s services to meet business needs and be able to respond with agility to changing business priorities.
Responsible for providing change management support to the execution of strategic priorities and projects through proactive stakeholder engagement and communication aimed at bringing organizational effectiveness and mitigating resistance
Responsible for providing change management support to the execution of strategic priorities and projects through proactive stakeholder engagement and communication aimed at bringing organizational effectiveness and mitigating resistance.
Key Responsibilities:
• Lead the development of and monitor change management plans for effective delivery and sustenance of change initiatives.
• Build capacity of RSL Change Agents to instill and drive change in their respective operations.
• Facilitate focus group discussions on specific initiatives for identification of any emerging issues that need attention and resolution.
• Collect and gather data/information using research, surveys, meetings, focus groups on change and reorganization impact.
• Collaborate with Change Agents to provide support to staff and management during and post change implementation.
Responsible for provision of strategic direction to the Legal Department through professional legal advisory services, simplified legislation and consistent application of revenue laws to improve voluntary compliance and reduce cost of collection
Key Responsibilities:
Set Legal Department strategic direction towards ensuring its integration with the organizational strategic planning process in collaboration with executive leadership and business partners.
Lead the process of developing and implementing Legal Departmental plans to ensure alignment and coordination with the strategic direction taken by the entire organization.
Maintain collaborative leadership within the Legal Department towards achievement of staff engagement and motivation.
The Revenue Services Lesotho was established by an Act of
Parliament in 2001 and became operational in 2003. The
purpose of our existence is to Positively impact Basotho’s
livelihoods by investing in our people and technology. The RSL
has therefore put in place a three-year strategy for 2024 – 2027
themed ‘‘Lesokoana”.
Improved Employee experience, Value-driven Processes,
Digitalization and Combined Assurance are our strategic pillars
building up to the real RSL value. We are therefore known as one
of the most professionally exciting and challenging employers in
Lesotho
To define digital innovative solutions by exploiting digital technologies and supporting capabilities to
create business value in line with digital business strategy.
Responsible for RSL Priority Client Services Department’s strategic direction aimed at enhancing
service delivery, promoting voluntary compliance and increasing revenue performance through
innovative service delivery, client responsiveness and account/relationship management.
The Revenue Services Lesotho was established by an Act of Parliament in 2001 and became operational in 2003. The purpose of our existence is to positively impact Basotho’s livelihoods by investing in our people and technology. The RSL has therefore, put in place a three-year strategy 2024-2027 themed “Lesokoana”.
Improved employee experience, value-driven processes, digitalization, and combined assurance are strategic pillars building up to real RSL value. The RSL has become known as one of the most professionally exciting and challenging employers in Lesotho.
The RSL is searching for experienced, passionate, energetic and resilient Lesotho Citizens to occupy the position of Commissioner Operations Support. This position reports to the Commissioner General and provides excellent career opportunities for suitable candidates who can make a difference to the dynamic RSL Team through remarkable leadership and contribution towards revenue services in Lesotho.
The Revenue Services Lesotho has launched, and it is currently executing the Lesokoana Strategy 2024-27. Among other important objectives of the strategy is “to create an exciting, positive and productive work environment for all staff”. One of the milestones intended to achieve this, is through establishing Employees’ Social Club. The intention is to deliver this exciting initiative, though giving an opportunity/ exposure to emerging young talents of architects given the size of the project, and as a way of giving back to the community under its Corporate Social Investment Programme. RSL wishes to invite students in the Architectural Programme and recent graduates in the Architectural Studies field to express interest in this project.
